Phillip Island Wildlife Cruise and Penguin Tour

Yes, of course! We can accommodate all common dietary requests and allergies.

Please let us know about any requirements when booking or at least one day before your tour so we can make the necessary arrangements.

For our Melbourne Day Tours we depart from
the MELBOURNE ARTS CENTRE – 100R St Kilda Road Melbourne
and
South Wharf Bus Loop – Outside Novotel and Pan Pacific Hotels (this must be booked through us directly)

At the end of the night, we are able to offer Hotel Returns, and if your hotel is within the Melbourne CBD OR Southbank areas.
Please request this, and let us know of your hotel when booking. 

More information on our Melbourne Tour Departure Locations can be found here

Payment is due at the time of booking in order to confirm your booking.
We have a Free Cancellation Policy up until 24 hours prior to your tour.

We recommend bringing comfortable clothing, suitable footwear for light walking (note: there are only short walks), sunscreen (if needed), and a water bottle (we have plenty of places to refill).

Don’t forget your camera or phone, along with a charger to capture all the amazing moments!

We also suggest bringing a bit of extra money in case you’d like to make additional purchases along the way.

CHECK THE WEATHER HERE before you leave as well.
The weather can change quite quickly in our regions, and therefore we recommend bringing warm clothing on all tours – even during the summer time.

Photos are permitted at all locations except the Phillip Island Penguin Parade. Penguins’ eyes are very sensitive, and any bright or sudden flashes can frighten and blind them. Please do not use cameras of any kind including phones and camcorders at any time during your visit to the Penguin Parade after sunset.

This tour travels into open waters and vessel motion may occur at times, taking motion sickness tablets is recommended.
These can sometimes be purchased on board as well

Booking is easy! You can book directly through our website, by phone, or by emailing us. We recommend booking in advance to secure your preferred date and ensure availability.

Please note, we do not accept walk-up bookings on the day of the tour.

Email – [email protected]
Phone – +61 0417 887 234 (whatsapp preferred)

The cost of your tour includes travel on our private mini-bus, a knowledgeable guide, entry fees to attractions, and all specific inclusions as listed in the tour description.

There are no hidden fees or charges to pay on the day, aside from any personal purchases you may choose to make during the tour.

While most of our tours include food and drink, you’re welcome to bring your own snacks to enjoy throughout the day. We kindly ask that you dispose of any rubbish in our bins and avoid making a mess on board.

Please remember to bring a water bottle with you to stay hydrated during the tour.

Absolutely! Our tours are open to all group sizes, from a solo traveler to groups of up to 15 people – and everything in between.

For individual travellers, we offer the added assurance of your own window seat with no one you don’t know sitting next to you. It’s all part of the premium experience we provide!

Yes, our tours are designed to be mobility-friendly.

You’re welcome to bring a walking stick along, and most of our tours can accommodate a wheeled walker. However, we ask that you please confirm with us in advance to ensure the best experience.
For the large majority of our tours, there will be very little walking involved – as long as you can safely board and disembark our vehicles unassisted (max 4 steps) then you will be able to manage our tours.

Unfortunately, we are unable to cater for wheelchairs on this tour.

We welcome registered service animals on our tours. However, we ask that you notify us in advance if you plan to bring a service animal.

In some cases, we may request documentation to verify the animal’s registration. This ensures we can accommodate your needs effectively during the tour.

Our tour does include a portion of the cruise that ventures into open water. If you’re prone to seasickness, we recommend taking precautions to ensure a comfortable experience.

We suggest bringing along sea sickness tablets or another remedy that works for you, just in case. This way, you can fully enjoy your tour without any discomfort.

In true Melbourne fashion, we are accustomed to four seasons in one day here.
We ask that you please check the weather prior to your departure, and dress and pack accordingly.

Your tour will not be cancelled unless we believe that certain weather conditions pose a safety risk to you, or locations we are visiting.

Up to date weather can be found here
http://www.bom.gov.au/vic/forecasts/melbourne.shtml

Occasionally, the Cruise portion of the tour may need to be canceled due to unforeseen circumstances. However, this does not mean the entire tour is canceled! Most often, we’ll offer you a spot on our Wine & Penguins Tour, which includes all the fantastic inclusions of your original tour.

If that doesn’t work, we can typically offer you the option to re-book for another day.

Please note, if you’ve booked through an online travel agent (such as Viator or GetYourGuide), rebooking can be more challenging. We always recommend booking directly with us for the most flexibility and ease in these situations.

This is more than fine!
Albeit we do include wine on all our journeys (we find it helps with the 5 star reviews at the end of the day) we understand that wine isn’t everyone’s drink of choice.

Adults:
If you don’t like wine, but would prefer beer or something similar instead, this can most often be arranged. Please just let us know prior to the day that you don’t drink wine and we can ensure we do what we can for you.
If you do not drink alcohol at all, we are typically able to provide a soft drink or juice in place of wine.
Note: we are unable to provide discounts or refunds in place of you not drinking.

Children:
If you have children with you (anyone under 18) they will not be able to consume wine on the day.
We are typically able to provide a soft drink or juice in place of wine

You’re welcome to eat before the tour or during your free time in Cowes.

Alternatively, we aim to arrive at the Penguin Parade about an hour before the first penguins appear. This gives you the option to enjoy a meal at the on-site restaurant or café.

Please note that we cannot guarantee how busy it will be or how much time you’ll have to eat, as this can vary depending on the time of year.