Island Departure: Phillip Island Golden Hour Penguin Express Tour

Yes, of course! We can accommodate all common dietary requests and allergies.

Please let us know about any requirements when booking or at least one day before your tour so we can make the necessary arrangements.

We provide pickups from all major hotels and accommodations on Phillip Island and in San Remo, as well as most Airbnbs and private residences – please select your nominated accommodation when booking. If you do not see your accommodation listed, please contact us.

Alternatively, if it’s more convenient, you can meet us on the main street of Cowes outside the Phillip Island Hotel.

If you coming in off a CRUISE SHIP into Phillip Island, it is important you select CRUISE SHIP DEPARTURE so that we can ensure we arrange for you our special cruise ship drop off.

We WILL contact you on the day of tour to confirm your exact pickup time – this will be within 30 minutes of the time shown on your booking.

We recommend bringing comfortable clothing, suitable footwear for light walking (note: there are only short walks), sunscreen (if needed), and a water bottle (we have plenty of places to refill).

Don’t forget your camera or phone, along with a charger to capture all the amazing moments!

We also suggest bringing a bit of extra money in case you’d like to make additional purchases along the way.

CHECK THE WEATHER HERE before you leave as well.
The weather can change quite quickly in our regions, and therefore we recommend bringing warm clothing on all tours – even during the summer time.

Photos are permitted at all locations except the Phillip Island Penguin Parade. Penguins’ eyes are very sensitive, and any bright or sudden flashes can frighten and blind them. Please do not use cameras of any kind including phones and camcorders at any time during your visit to the Penguin Parade after sunset.

Booking is easy! You can book directly through our website, by phone, or by emailing us. We recommend booking in advance to secure your preferred date and ensure availability.

Please note, we do not accept walk-up bookings on the day of the tour.

Email – [email protected]
Phone – +61 0417 887 234 (whatsapp preferred)

The cost of your tour includes travel on our private mini-bus, a knowledgeable guide, entry fees to attractions, and all specific inclusions as listed in the tour description.

There are no hidden fees or charges to pay on the day, aside from any personal purchases you may choose to make during the tour.

While most of our tours include food and drink, you’re welcome to bring your own snacks to enjoy throughout the day. We kindly ask that you dispose of any rubbish in our bins and avoid making a mess on board.

Please remember to bring a water bottle with you to stay hydrated during the tour.

Absolutely! Our tours are open to all group sizes, from a solo traveler to groups of up to 15 people – and everything in between.

For individual travellers, we offer the added assurance of your own window seat with no one you don’t know sitting next to you. It’s all part of the premium experience we provide!

Yes, our tours are designed to be mobility-friendly.

You’re welcome to bring a walking stick along, and most of our tours can accommodate a wheeled walker. However, we ask that you please confirm with us in advance to ensure the best experience.
For the large majority of our tours, there will be very little walking involved – as long as you can safely board and disembark our vehicles unassisted (max 4 steps) then you will be able to manage our tours.

Unfortunately, we are unable to cater for wheelchairs on this tour.

We welcome registered service animals on our tours. However, we ask that you notify us in advance if you plan to bring a service animal.

In some cases, we may request documentation to verify the animal’s registration. This ensures we can accommodate your needs effectively during the tour.

In true Melbourne fashion, we are accustomed to four seasons in one day here.
We ask that you please check the weather prior to your departure, and dress and pack accordingly.

Your tour will not be cancelled unless we believe that certain weather conditions pose a safety risk to you, or locations we are visiting.

Up to date weather can be found here
http://www.bom.gov.au/vic/forecasts/melbourne.shtml

If you are coming in on a Cruise Ship, then please make yourself familiar with the information here.

A few things to note:

1. We DON’T pickup from the Cruise Ship Terminal, we pick up from the Cowes Transit Centre – which is where the Shuttle Bus drops you off
2. Please ensure you indicate that you are coming off the Cruise when you make your booking
3. Most times, we tour with the Cruise Ship Passengers in their own bus – however, this does depend on booking numbers on the day
4. We WILL take you back to the Cruise Ship Terminal AFTER the tour is complete. We have NEVER missed a return drop off.

You’re welcome to eat before the tour or during your free time in Cowes.

Alternatively, we aim to arrive at the Penguin Parade about an hour before the first penguins appear. This gives you the option to enjoy a meal at the on-site restaurant or café.

Please note that we cannot guarantee how busy it will be or how much time you’ll have to eat, as this can vary depending on the time of year.