Yarra Valley Wildlife and Redwoods Tour

Yes, of course! We can accommodate all common dietary requests and allergies.

Please let us know about any requirements when booking or at least one day before your tour so we can make the necessary arrangements.

For our Melbourne Day Tours we depart from
the MELBOURNE ARTS CENTRE – 100R St Kilda Road Melbourne
and
South Wharf Bus Loop – Outside Novotel and Pan Pacific Hotels (this must be booked through us directly)

At the end of the night, we are able to offer Hotel Returns, and if your hotel is within the Melbourne CBD OR Southbank areas.
Please request this, and let us know of your hotel when booking. 

More information on our Melbourne Tour Departure Locations can be found here

Payment is due at the time of booking in order to confirm your booking.
We have a Free Cancellation Policy up until 24 hours prior to your tour.

We recommend bringing comfortable clothing, suitable footwear for light walking (note: there are only short walks), sunscreen (if needed), and a water bottle (we have plenty of places to refill).

Don’t forget your camera or phone, along with a charger to capture all the amazing moments!

We also suggest bringing a bit of extra money in case you’d like to make additional purchases along the way.

CHECK THE WEATHER HERE before you leave as well.
The weather can change quite quickly in our regions, and therefore we recommend bringing warm clothing on all tours – even during the summer time.

Booking is easy! You can book directly through our website, by phone, or by emailing us. We recommend booking in advance to secure your preferred date and ensure availability.

Please note, we do not accept walk-up bookings on the day of the tour.

Email – [email protected]
Phone – +61 0417 887 234 (whatsapp preferred)

The cost of your tour includes travel on our private mini-bus, a knowledgeable guide, entry fees to attractions, and all specific inclusions as listed in the tour description.

There are no hidden fees or charges to pay on the day, aside from any personal purchases you may choose to make during the tour.

While most of our tours include food and drink, you’re welcome to bring your own snacks to enjoy throughout the day. We kindly ask that you dispose of any rubbish in our bins and avoid making a mess on board.

Please remember to bring a water bottle with you to stay hydrated during the tour.

Absolutely! Our tours are open to all group sizes, from a solo traveler to groups of up to 15 people – and everything in between.

For individual travellers, we offer the added assurance of your own window seat with no one you don’t know sitting next to you. It’s all part of the premium experience we provide!

Yes, our tours are designed to be mobility-friendly.

You’re welcome to bring a walking stick along, and most of our tours can accommodate a wheeled walker. However, we ask that you please confirm with us in advance to ensure the best experience.
For the large majority of our tours, there will be very little walking involved – as long as you can safely board and disembark our vehicles unassisted (max 4 steps) then you will be able to manage our tours.

Unfortunately, we are unable to cater for wheelchairs on this tour.

We welcome registered service animals on our tours. However, we ask that you notify us in advance if you plan to bring a service animal.

In some cases, we may request documentation to verify the animal’s registration. This ensures we can accommodate your needs effectively during the tour.

In true Melbourne fashion, we are accustomed to four seasons in one day here.
We ask that you please check the weather prior to your departure, and dress and pack accordingly.

Your tour will not be cancelled unless we believe that certain weather conditions pose a safety risk to you, or locations we are visiting.

Up to date weather can be found here
http://www.bom.gov.au/vic/forecasts/melbourne.shtml

This is ok – we understand wine isn’t everyone’s flavour.
Depending on our venue, we can most often find a suitable substitute – this could either be beer, soft drink, juice, or another sort of drink.
Unfortunately we aren’t able to change the cost of the tour where wine isn’t consumed.

In Victoria, it is illegal for anyone under 18 years old to consume alcohol. Our guides may request valid proof of ID if they believe you or someone in your group is under 18. If valid identification cannot be provided, alcohol will not be served to that individual, and no refund or reimbursement will be issued.

Anyone who is under the age of 18 may be provided a substitute if we are made aware of their age prior to the day of tour.

This is more than fine!
Albeit we do include wine on all our journeys (we find it helps with the 5 star reviews at the end of the day) we understand that wine isn’t everyone’s drink of choice.

Adults:
If you don’t like wine, but would prefer beer or something similar instead, this can most often be arranged. Please just let us know prior to the day that you don’t drink wine and we can ensure we do what we can for you.
If you do not drink alcohol at all, we are typically able to provide a soft drink or juice in place of wine.
Note: we are unable to provide discounts or refunds in place of you not drinking.

Children:
If you have children with you (anyone under 18) they will not be able to consume wine on the day.
We are typically able to provide a soft drink or juice in place of wine